Welcome to My Courier. By using our courier services, you agree to the following terms and conditions.

Our company provides reliable, professional delivery services for documents, parcels, and packages, ensuring safe handling and timely delivery. We strive to meet expected delivery times; however, unforeseen factors such as weather, traffic, or operational delays may impact timelines. We do our best to communicate delays promptly and minimize their impact on your delivery.

Customers are responsible for providing accurate recipient information, including addresses and contact details. Inaccurate information can result in delays, additional fees, or unsuccessful deliveries. We expect all items to be securely packaged and labeled; improper packaging may result in damage, for which the company holds no liability. Customers must also refrain from sending prohibited or hazardous materials. The sender is fully responsible for ensuring that no prohibited items are included in the shipment.

eparcelbd reserves the right to:

*Refuse or cancel delivery of any package found to contain restricted or suspicious content.

*Report any illegal contents to law enforcement

*Destroy, return, or seize prohibited goods without notice

The company’s liability for lost or damaged items is limited to the declared value at the time of booking, up to a maximum coverage amount based on our service options. We recommend customers declare accurate values and consider additional insurance for high-value items. Claims for lost or damaged packages must be submitted within [03] days from the delivery date, along with relevant documentation and evidence of damage.

Using our service implies acceptance of these terms, and we encourage customers to review them regularly. For questions or assistance, our support team is available to ensure your experience with us is smooth, efficient, and satisfactory.